I'm sure that this has been covered before, but I can't seem to find it in discussions. What sort of warranty do you provide clients that have purchased something from your booth? Do you display your terms in your booth or is it something that you verbally tell the client at the time of sale? Thanks for your response! Bob
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I'm a photographer. As I am using archival methods, I tell them "My work should last a couple of hundred years. If not, come see me then" :-)
I do warranty but only for replacement of the original image. There are no refunds nor exchanges for a different image. It would open the door for someone to take the work, have it scanned, reproduced, then exchange / return. Not that anybody would do that :-(
Never had a request for repair, return, exchange.
If anybody had a piece I did 30 years ago, they are out of luck. Negatives were destroyed in a fire.
I am a jewelry artist so I guarantee my work for as long as they have it. I do get repairs, someone will catch a prong or knock a stone loose. But I feel my warranty sells a lot of work and the repairs I make are a tiny percentage of sales. But the ones I repair become customers for life. It seems they always buy more after the repair!
I tell hesitant customers that I have a three thousand year guarantee on my functional pottery. I do not cover it if they drop it, throw it at their husband or boy friend or at both of them at the same time. This has closed many a sale with very little return.
Interesting topic, Bob...what is your medium? I'm a knitter/felter and I have had to adjust hat sizes, etc. on occasion but what about you? When would this come into play for your work?
I'm a photographer. Up until now all of my sales have been through my website or gallery showings. It's more of a satisfaction guaranteed offer. I once had someone bring back a print after he brought it home and found that it didn't go with the rest of their decor. He did an exchange for something else. So my question is more along the lines are all sales final or do you give your clients the chance to first try it out on their walls? Thanks
Some creations would seem to be rather difficult to warranty. How does a person warranty a painting or a photograph or a piece that is primarily displayed and not physically used?