Show fee refunds... or lack of them

We just had an interesting email from the Cape Coral Festival of the Arts. in Cape Coral, Florida.

Here it is

 

Tue, January 4, 2011 8:19:45 AM
View Contact
lhering216@yahoo.com

  We have received your cancellation on behalf of Amanda Hering-we're sorry to hear she won't be exhibiting this year, but we hope to see her back in a future show.
Unfortunately, once an artist has been accepted to the show, there is no refund of booth fee or jury fee.  This has been our policy since the beginning of the show, and is in our application as well.  I realize this isn't the answer you had expected to hear, and I'm sorry I can't give you a different decision.

--
Kris Jacobsen
Cape Coral Festival of the Arts
Artist Registration
239-245-0021
Here is my reply:
Thanks for the email.  I am very sorry to hear about your policy.
 
We are aware of the usual policy of shows not to refund jury fees; that's normal and expected.  But we were unaware of your policy of not refunding the show fee; perhaps I should have read the application more carefully.    I thought that informing you of our decision not to attend this year two months ago would give you sufficient advance notice to refund the booth fee.
 
I will review your decision with Amanda this evening.  This will probably impact on our decision to apply to the Cape Coral show in the future.  Most shows accept the jury fee, but  don't charge  the show fee until an artist decides to attend after being accepted. 
 
We enjoyed participating at Cape Coral for three years in a row and only our decision to attend the Beaux Arts show in Miami prevented our attending again.  
 
I will be copying your email and this reply into a blog in Art Fair Insiders, and will consider a letter to Sunshine Artist magazine.  I think the art fair community should be aware of your policy so that other artists are more careful about applying with you in the future.
We're used to paying the jury fee, and then the booth fee once accepted.  Cape Coral is an exception and asks for the two fees at the same time in their application.  I won't make that mistake again, and suggest that if you are considering the Cape Coral show in the future you take this into account.  Your Booth fee will NOT be refunded by the Cape Coral people. 
The show's a good show, despite their policy.   But my guess is that policies like this are one reason why the community is the foreclosure capital of Florida.
I emailed them back and informed them that I would be posting this (and sending a letter to Sunshine artist).  My guess is I won't hear from them again.  But if I do, and if they decide to do the right thing and refund our hard earned $185, I'll do the same and make sure we all know about this.
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  • I suppose it's also a sort of "supply & demand" thing where if shows have no problems filling their shows, they won't be motivated to treat artist more financially fair. We could all go on Strike! We'd have great artistic strike signs. I agree with Connie, most show organizers do work very hard, they just need some help in better understanding the financial plight of many artists who can't afford the level of pre-show cash flow a number of them require. Maybe the list being put together will apply some pressure.
  • Great news! Lucky you, you got to meet Geri.

    I am looking into a way to enable us all to meet one another offline, or at least find one another at the shows we are doing.

    So glad to hear you appreciate all the hard work that goes on behind the scenes at these shows. So many of them are entirely volunteer events, they hardly have time to do their regular work and then volunteer to work on something that is dear to their hearts...and really, no malice intended, absolutely do their best. I do believe it would be great if they could, at least in their local communities, talk to one another there is so much shared background.

    I'm dreaming of being on the UM campus tomorrow in the sunshine. Have a great day.

  • Hey, Connie, thanks  for the support. 

     

    There's no intent to badmouth anybody here;  The people who put on these shows, for the jost part, work their butts off.  But if we all get on the same wavelength regarding what's legit and ethical and whats not we protect each other.

     

    Amanda and I will look into joining NAIA today.

     

     

    And thanks to Larry Berman who took the time to call; our conversation regarding this and other subjects was enlightening and to Geri Wegner who showed up at our booth at Beaux Arts today just to chat about many subjects..    It's a community!

  • Yes, I am here, Larry...that is a great idea to put together an Excel program. The software on this site, best I know, doesn't accept an Excel -- but you could certainly start this in the "discussion" area with the info you have and then others could add additional shows. This is a little clumsy, but about all I have to offer at this point.

    Holly, have you gotten your money back yet? Make sure you link to their site everyone to make sure they are hearing our message,http://www.capecoralfestival.com/. I hate to be an apologist for this practice, but smaller volunteer art fairs have no idea what the rest of the shows are doing. They just need to be told over and over. Oh, I also see that they have a Facebook page. Did anyone post there about this problem?

     

    Please do NOT give Zapp the credit for the policy of "show fee due upon acceptance." Years ago, as Susan said, all booth fees accompanied jury fees and artists would be sitting there with $1000's of dollars out there waiting to hear. The NAIA gets the credit -- when this organization of artists was formed over 15 years ago this was one of its primary goals. NAIA has been around longer than Zapp and its purpose is to make life easier for art fair artists. This policy was one of their first actions. They got the "big" shows on board and the smaller events filed in behind. This is membership renewal month for the NAIA. If you want to contribute to the only arts organization out there that works for your benefit join them today.

  • Ah, that's what we need, a precedent setting law suit to shake up the art show promoter world.
  • Bruce, you're right on!  I don't have a problem with a reasonable refund policy that protects the promoter.    Refunding after the space is filled by someone else makes a lot of sense.

     

    Charles' idea isn't bad, if the promoter is willing to follow a schedule.

     

    I've got the excel program up; anyone who wants to add a show tot he list is welcome to do so;  I'm not verifying anything, but I would like it to be accurate; it would be a shame to give a show an undeserved bad rap.

     

    And, yeah, I now read all the rules more carefully.  We learn by screwing up.  Well, sometimes!

     

    Anyone who wants the excel file (pretty small at this time) is welcome to it;  just email me and I'll send a to you.

  •  This is a long running ,festering ,ethical problem.  I remember when Bruce Meyer had a life altering injury and it took a multitude of emails from other artists to shame a show in to giving his money back.  Like Dylan sang, Money doesn't talk it swears.
  • It is frustrating to plan your schedule while running into these policies.

    I will only apply to these shows if I have no other show to apply to that weekend.

     

    I understand that is added work for the show producers. After carefully picking out just the right artists for their show, to have to deal with cancellations and have to find replacements... especially if they are last minute.

    It doesn't have to be that difficult though... If the producers simply create a wait list of high scoring artists during their jury process, and encourage early notification of cancellation by refunding a little less of the booth fee with every week that passes after notification it doesn't really become a burdon.

    It's reasonable for the artists and easier on the producers.

     

    Here are a few Michigan shows that still have this policy...

    (They tend to be smaller shows run by local groups that are either unaware of competing shows or don't realize the burden that is put on the artists by having this policy.)

    Art on the rocks, Marquette Mich.

    Art in the Park, Holland, Mich

    Reeds lake art festival,  Grand Rapids, Mich.

    Portside Art Fair, East Jordan, Mich.

     

    This is just the few I have noticed.

    I have emailed the shows that I didn't apply to letting them know why I didn't apply. I stressed that the really top-notch artists out there that do this full time for a living won't apply to their show because of this policy, and as a result the quality of their show will suffer. They would be missing out on some really amazing artwork that would bring excitement and prestige to their show. It is completely up to them if they want to have a highly anticipated cultural event, or just another tent city with a low turnout of apathetic visitors.

     

    Remember.... Read the application rules. If they are not clear (some were not) ASK!

    If the policy is no refunds after acceptance, proceed accordingly.

     

  • I will say this again.  It is unethical and shows a void of morality for any show to refuse to refund a booth fee IF the space is filled from the wait list.

    If you must cancel any show at any time; call the show and let them know that you need to cancel and need a refund when they resell the space.  If they refuse then do NOT cancel by letting them know that they will have a hole in their show.

    Every show should ALWAYS refund a booth fee IF they fill the show from the wait list.  To do otherwise is akin to theft and shows a complete lack of ethics by the show.

  • I discovered with these "send both checks at once" shows that if you are accepted, they immediately cash your booth fee check - they are generally pretty clear about that in their applications.  So you have to be really sure that you want to do that show when you apply.  There are enough other shows that don't ask for booth fees up front that this has become a go/no go measure for me on whether or not to apply to a show.
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