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I am sure those of you reading this are either a Gen X or Y or knowsomeone who is through family relation, friends or workingrelationships. Most don't understand Gen X and Y's or have a hardtime relating to them. There is no denying though, they are a forceto be reckoned with when it comes to shopping. I have been reading agreat book called Gen Y Buy and it is a most fascinating read. Ifyou are curious about what direction today's society is heading,especially when it comes to retail and shopping, do check out thebook. This leads to Question 15 and want to touch on it because GenX and Y's do have a huge influence on how art fairs are run and howwe can learn from them when it comes to managing our own artbusinesses.

Question 15 – How have Gen X and Y's affect how people shop at art fairs?(How can we capture their attention too?)

Instead of going into depth about the “nature and behavior” of Gen X andY's, as I am a Gen X myself, I am going to highlight some key pointsthat I feel best answers Question 15.

1. Full Steam Ahead. We can thank the today's generation for pushingartists to create new pieces of art. With Gen X and Y's drive forseeking new and improved stuff, this carries over to their parentsand even grandparents especially when it comes to technology, homeimprovement, and decorating one's apartment or home, or evenvacation home. It isn't enough to offer one size 2D art, but postcards, note cards, even coffee table books are just one of ahundreds of examples that can be attributed to today's youngergeneration need for variety.

2. Credit Cards. If it weren't for credit cards our sales at art fairsconsiderably lower than what they are today. It is not the norm anymore to carry cash with a few exceptions. When it comes to artfairs, it is now more important that ever to accept credit cardsbecause show patrons expect it. The benefits of bringing in moresales far outweighs the minimal monthly fees or possibility ofrunning into a declined card.

3. Computers and The World Wide Web. Computers are here to stay and since theybecame mainstream, it has opened many doors for artists. Someexamples range from digital art mediums, email – an instant formof communication, social networks to keep in touch with customers orpromote ourselves at upcoming art shows, software for trackingsales, access to better raw material suppliers, to the NEW businesscard – personal art business websites. The value computers haveis immeasurable and if you don't agree, try living without one for24 hours, on a work day.

4. Word of Mouth. Granted word of mouth advertising is nothing new.However, Gen X's and Y's have taken it to an all new level. All ittakes is one Gen Yer to fall in love with something that they haveto take a photo of it and show their friends or blog about it.Within minutes that thing the Gen Y loves is now apart of a viralword of mouth advertising campaign to her friends and family. Themore art fairs and artists harness this power of free advertisingthrough social networks and other word of mouth advertising, theeasier it is to attract new customers and art fair patrons.

5. Developing Personal Relationships. There is a strong desire for those whoappreciate art, with the help of Gen X and Ys, to want to learneverything they can about art. Due to art funding in schools havingbeen cut and combining that the desire of being connected topeople, there is more of a push for artists to be more willing toeducated and entertain show patrons. Don't confuse this withcarnival type of entertainment. What I am merely saying is thepressure is now on for artists to shine revealing theirhumble/personal side, through humor or through demonstrations, aswell as uncovering the veil of what it is like to be an artist. Theone on one experience can be long lasting and turn a looker into abuyer once they learn more about you, and vice versa, and your art.

6. Charity and Causes. Charities such as breast cancer awareness, HurricaneKatrina Relief organizations and the local Humane Society are alwayslooking for donations and volunteers. Helping those who seekassistance makes us feel good about ourselves, and this plays a bigpart in building Gen X and Y's self esteem, often being the drivingforce behind these organizations. Their desire spills onto theirfriends and family members trickling into the art fair world. Thishas crept into art fairs because patrons are more likely to attend ashow knowing if there is a discount off admission if a personbrings in canned goods to support a food drive, for example. Someartists are even support their own choice of charitable organizationby donating part of their sales to that organization. This is a winwin for everyone.

I can go on and on about this topic, but to keep these blog posts “quick”I don't have all day. While there are issues artists have when itcomes to hiring Gen X and Ys and how to make items that appeal moreto them, I am hoping towards the end of this blog series I can tacklethis questions. If any of this interests you there is moreinformation in books, magazines, and other resources. Did I missanything you think is worth sharing – let us know and use thecomment button. Next I will be review the past 15 questions and thentackle the question, what does it mean when a customers says “___”? Have a great weekend !

- Michelle Sholund, www.quickcraftartisttips.blogspot.com. Check out my craft business' website –www.bythebaybotanicals.com.

I think I beat the topic of product development to the death. So lets moveonto a topic that is more lively: customer service. I don't thinkthere is a time we don't talk about customer service – good or bad.However, have you ever really thought about what customer serviceis all about and how it impacts craft artists who sell at shows?Well, now is the time.

Question #13 What is Customer Service?

How would you define “customer service”? Think about all of yourretail and restaurant experiences. A simple definition might be theattention and activity that is intended to ensure thatcustomers receive the goods and services they desire to satisfy theirneeds or wants in the most effective and efficient manner possible . However is it really that cut and dry? When you see a sales personcommunicate with a customer there is one thing that is clear –customer service is all about language, both body language as well asverbal communication. The way you stand, the tone of your voice,your facial expressions and energy level all plays into itty bittycues that signal to customers what a pleasant place to shop and wantto come back again. Don't forget that customers judge you and yourbusiness based on how you carry yourself when interacting withcustomers, its just human nature.

Although most people think of customer service as what happens during a sale,but really customer service occurs before and after the sale too.From the greeting, to interacting with the customer in identifyingtheir needs, to packaging their purchase and asking if they wouldlike to be on your mailing list before they leave is all apart ofcustomer service. It is essential to recognize that withoutcustomers we have no business. The sooner craft artists realizethis, the easier it is to transition oneself from being an artist whocreates great work to a sales person who can also sell your own worktoo. It is also important to ask yourself if you think you wouldmake a great sales person. Sales people should be bubbly, open,outgoing, helpful, insightful, and enthusiastic. If you don't seeyourself as a sales person, then you will need to hire someone orrecruit friends or family members who exhibit these qualities.

The topic of customer service is a big one, and since this is a “quickcraft artist tips” blog, I intend to devote a great deal of timeto the topic with this blog series. I'll be answering questionssuch as what do customers want, how have Gen X and Y'ers affected theway people shop, why do some customers buy while others don't, doeswhat customer say mean more than one thing, what are some tips ondelivering good customer service, and much more. If you have everwondered why sales are lacking, you can't afford to miss the nextseveral posts as it will shed light on how to improve your customerrelations skills to increase profits. Michelle,www.quickcraftartisttips.blogspot.com