I realize that a lot of you are in the queue to receive the new Square EMV enabled reader. There are actually two options; 1) For $49 you get the EMV enabled contactless + chip reader version, can be used with ApplePay, 2) For $29 just the EMV chip card reader and swipy version. You must read all the way down on the Square site to see the less expensive version. But I digress...
The update, got my first $29 version used it extensively at Rio Grande, worked fine (as long as I remembered to charge it each day). Brought it to Tempe for the fall show and, for some stupid reason, during the show I squeezed it at one point and then found it wasn't working anymore, was that coincidental? By the way, the unit was taking a long time to charge, and not holding a charge for very long, prior to my squeezing incident so I suspect there was something going afoul with it anyway. My iPad informed me that the unit was defective. Hmmm,
Good news, when it doesn't work they send you immediately to the warranty/replacement link where you can have it replaced for free***Beware***you MUST send the old one back within 14 days of receiving the new one or you WILL BE CHARGED for the replacement, so don't dwaddle!
Got the new one today, plugged it in out of the package and it wasn't working...called Square support and the helpful lad on the other end of the phone informed me that indeed these new readers are quite sensitive and are made to break, can't remember his explanation but had to do with some agreement or other. He couldn't understand why it wasn't working just from shipment and handling as they are not THAT sensitive.
Moral of the story, when you get yours treat it kindly!