I just got a call from my credit card processing company asking if I wanted to update to a new terminal that can read chips? My understanding is that all new issued credit cards will have chips (sooner than later) and was wondering before I shell out another $500 for a wireless terminal what everyone else was doing for the short and long run . So far I have only had one credit card that I could not accept so it has not been an issue. I assume most are using the square and was wondering how or if that will be affected? I personally dont like the square but that's just my personal preference.
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Looking to convert my credit card terminal and move strictly to square and researched this add-on (Miura device) that can swipe and read chip cards. It has a key pad and runs off blue tooth. Just wondering how well it works.
Received my new Square swiper and thought I'd inform folks about it. In case you've been under a rock for a while credit cards with the EMV embedded chip require a new swiper for which Square will charge you $29. Not too bad considering all the free ones they gave to us.
The new swiper has two slots and is quite a bit fatter. The top slot accepts the EMV embedded cards while the bottom slot is for traditional swiping. Just plug the card into the top slot and don't remove it till the transaction is totally complete! Easy peasy!
The hardest part about the new card is remembering to charge it. Unlike the old swiper you have to charge this one with a USB/mini plug cable. The first time I used it, after charging it I thought it would take the charge off my iPad. Nope! So, the next day I'm swiping madly away and it's not working, no EMV charges no regular swipes, etc. Finally, at the end of the day, the light bulb goes off in my head, hey! Charge it! Wha-lah, like magic, it's working again. I later discovered that when you plug it in and it initializes its connection it shows a battery charge icon indicating the strength of its charge!
Good luck and happy charging!
Post Scribble: I've had the swiper plugged into my iPad since 9 am it is now 4pm and I got an alert when I unplugged it and plugged it back in that it has no charge! Believe me, it wasn't because I was madly swiping away at the Rio Grande, Albuquerque show this weekend. (But that, is another story). Glad I have my little portable Mophie power supply!
We were at the Ohio Sauerkraut Festival in Waynesville, Ohio, and all set up... everything a go. Cell phone had 4 bars, square was up and running until about 11:30am when the entire bunch of us (440 artist vendors) lost internet and ability to run credit cards. In fact, i lost everything but texting capability. As we scrambled to rethink our processes we all realized this was an outage, or an overrun of the bandwidth of the internet provider/ cell towers. Througout the entire weekend we experienced ups and downs. Oddly, after leaving Waynesville our cell phones returned to normal function, and all of the pended credit card transactions went through.
So my first question is - has this happened to you?
Second question - what is your backup plan? Do you go to paper, and process the transactions when the system comes up?
Over the years I have always looked for upgrades, better service, better pricing, etc re: credit cards. AND no, this is not an advertisement for either, it's an FYI.
I was part of the test for Paypal's similar program to the Square before they introduced it to everyone. (yes I had the SAIL too...but that proved to be way too limiting and according to Verifone they did that on purpose to get you hooked so you would purchase into a larger program with them, per the phone conversation I had with them..ugh canceled THAT).
Always on a quest for better, easier record management, processing time you name it.
I now have both Paypal Here (Paypal) and Square.
I use Paypal first and foremost and these are the reasons:
1. Better percentage: 2.7% Paypal / 2.75% Square
2. Paypal: 1% back on the associated debit card purchases. So, I can actually "add" more funds to my paypal account, use the card for purchases like gas for the barge and what have you, and make back 1% of what I pay in the initial credit card processing fees. That means, my percentage is lowered to 1.7% if I am diligent about using the card.
3. Square does have a program where you pay a flat fee per month (by the month) that is beneficial if your sales are over X amount.
4. Funds availability. Square for me is 2-3 days in my account. Paypal is 2-3 minutes. Paypal has free transfer of funds into my regular bank account.
5. Square has a POS attached to Ipad devices, Paypal has one that I haven't had the opportunity to try since I don't have an Ipad yet but allows limited information entry if using a smartphone just like the Square does.
6. When I wish to look up a transaction - in my regular Paypal online account all transactions are listed with the purchasers name.
7. Paypal is attached to my online shop. It makes it very easy for me to compare between the two to see my crossover repeat customers, it's all in one place.
8. Paypal accounts can be attached to Outright - a "gathering" online service that gathers information from various accounts and gives you a weekly update as to how your business is doing, categorizes transactions and what have you. I haven't looked into the Square since it dumps directly into my bank account and sometimes it's just too much information out there for big brother.
9. A biggie - connectivity. Many of you may have experienced what I call the Saturday 10-2 "blackout" as I have with the Square. It's a real pain waiting to get the transaction to process,because everyone and their brother is doing the same at shows across the nation. When I have a line trailing out my booth with cash/cards in hand this can be difficult at best. Paypal, I have only had 1 experience to date at one show that simply had poor connectivity regardless of either device.
10. There is much more that I can get into, Square by far has had Starbucks dump a fortune into their service, so the possibility of creating coupons/cents off, what have you is in place along with the customer being able to pull up what businesses in the area are using the same service so they can easily shop there and what have you. So, there is the possibility of a loyalty program that I wish Paypal would have, but with the development of the POS that may be in the future. And, paypal does have POS 3rd parties that can be used, but at a fee, that I don't agree with, so I am waiting as this develops to see where they go.
11. I keep both just in case, as when I do have poor connectivity, it's a matter of one working better than the other.
12. Both will send out additional swipe thru devices free of charge, usually with a period of time between each request. I always have 2 back-ups of each as I never know when one may get wonky.
13. Trick if a card is simply not being read and you don't wish to pay the additional fee for typing in the information. Take a piece of saran wrap, cover the card on both sides and hold it taunt, swipe it thru. It has worked every time for me, and others when this occurs.
14. While I realize there are still people with the belief that credit cards are a scourge or the fees are too much, etc. Here are the facts, credit card purchases on average make up 66% of my sales. The relief on my potential customers faces when they start shopping is - great I am just about out of money, I used up my checks and now I don't have to worry about having to choose between purchasing from you and lunch. We are fast becoming a cashless society, and I barely carry on me more than $50 when I can use my cards instead, have it all recorded and be done with it.
So, what do you think?
I have noticed quite a few artists using the new cube attached to their I-Phone or Android and was wondering how well they are working? I currently have ATT and will be making a change soon as I never am able to check weather online because of connectivity problems, so also tell me who your carrier is and if you have ever had a problem getting online to process cards or to check the internet. Thanks bunches.
I think this article is pretty concise and helpful for those in a quandary about their merchant account situation. Here's a link:
