40 Questions Blog Series Question #38 – How can customers find me?
Do you find yourself saying... I apply and sell at art fairs. I have a website. I have a Facebook page, use Twitter and even have my own blog. Perhaps you're just starting to do your own podcast ... Your name is out there, but how are people able to find you? What's the secret? The answer might surprise you!
Question #38 How can customers find me?
The answer is so basic and so simple that people miss it all the time. The answer is you must find them, NOT wait for them to find you. Not only that, you have to make that active choice to WANT to find customers. So, how can one do this? First, start small and know your customer base. By this I mean, look at what you do and who will most likely buy what you make and target those groups of people. Find all you can about who, in your area, works in your medium, contact your friends and family members (both close and distant ones) and let them know what you've been up to. Don't sell to them (they may not want to buy right off the bat), but share a bit about yourself to open the door for communication. This can be as simple as striking up a conversation at a check out line in a grocery store or with a barista at a coffee shop (complimenting a person on their earrings say if you are a jewelry maker). Find and contact old and distant friends and relatives via facebook, for example. Don't just click the invite button, but engage them by adding a small note saying how you are happy to find them and WANT to learn more about them and catch up. You will constantly find friends from high school, college, doctor's office assistance, teachers, places where you worked, friends of the family, old neighbors, childhood friends and pen-pals... see where I am going? There is a reason why the newest norm to stay in touch with people is via social networks – I do recommend Facebook and Twitter – is because it is easy, instant and millions upon millions use both social network formats.
Now, fast forward a few days or weeks and start looking up organizations, places of businesses, etc. and think outside the box. Think about where you buy your supplies, join t.v. shows groups that your typical customers would watch, mommy or retiree groups, chamber of commerce or SBA groups, local fiber art, photography, or other guilds, museums, boutique shops or galleries you would like to get your work in (learn about their customers and what their hot sellers helps too), art festival Facebook pages, county or even state wide organizations too... Note: don't just join or follow these people and organizations and forget about them - participate in them and often. Start with 5 and like or share people's posts, comment on a topic posted and give your expert opinion on the topics, invite new followers to be fans of other interests you have too. Don't forget to add good quality content from time to time too like a video you like on YouTube that pertains to your medium. Utilize monthly newsletters or weekly email blasts, send out daily tweets or facebook postings on anything and everything new that is related to your business. For example, when I take a new product photo I announce it on every social network I use and ask followers to see that photo via my website. Another idea is doing a count down each day leading up to your up and coming art fair each time providing an interesting fact about that show. There are plenty of social network help sites offering more info if you are seeking other ideas.
While social networking is big, you really can't forget the people you see face to face like with church members, co-workers, PTA members, neighbors, hair salon specialists, waiters, parties, seminars (like that in the picture of a social evening at the 2009 CODA conference in AK) ... Simply having a business card with at least 3 ways people can contact and find you is another way to reach out to people that you physically come in contact on a daily business. This can drive traffic to your website, capture info for newsletters, or even drive folks to your social network outlets. To get these ideas to work, YOU have to actually implement them. No one else can nor will do it for your, but you. The best news of all is once you start doing it – it is FUN and FREE! Connecting with just a few people will ignite a spark and introduce you to even more people to want to not just get to know, but they in turn will want to get to know you too. My challenge to you... What, right now, is working for you to attract new customers or fans to your craft business or art? Share it via this blog by using the comment button Thanks in advance to all and be sure to tune in to the last 2 questions of this blog series coming up in February! Michelle Sholund – www.quickcraftartisttips.blogspot.com, www.bythebaybotanicals.weebly.com,
