I'd like to hear from anyone who has started using the card reader that plugs into your iPhone to process credit cards. I'd like to hear both the pros and the cons. Have you found it to be efficient? Have you gotten any static from customers as a result of not providing a hard-copy receipt? Have you managed to reduce your credit card processing fees? Anything you might have to offer would be greatly appreciated.
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I was wrong about that: I just double checked and Go Payment does not charge PCI fees either. They said they might in the future because of the explosive growth of this type of processing.
Square does not charge an annual PCI fee
I use Intuit Go Payment. No problems. There is a PCI charge at the end of the year and I would guess Square charges a PCI fee also.
This is a "heads up" for anyone transferring to the suare. Today I was going over my bank statement and found a $350 cancellation charge from the terminal service provider. They think that if they can't get our money one way, they'll try another! When I called them, a young lady said"Oh, we can take it off". If you don't check your statements because you are very busy, you might miss such a charge.
I have not had anyone object to a credit card swipe on a phone, and the older folks think it's hysterical! My only difficulty is typing in an e-mail address for the receipt, so I generally hand the phone to the customer and ask them to put it in. If they were to be hesitant then I have (less secure) paper credit card slips to write all their info on and I input the charge later. Things I love about it: no annual fee, no transaction fee, money transferred to my account within 24 hours (usually), no transfer fee, friendly online tech support, and Square sponsors my favorite hockey team! Things I don't like: . . . . . . . . . nothing!
We're still using a knuckle-buster, but considering the Square - I actually have one, but haven't used it yet.
My main concern is connect-time for the Square. At a recent weekend show that was VERY busy, one of our customers told us it was good that we were using the old-fashioned knuckle-buster, because other artists were having to wait too long for their transactions to go through.
I have used the device from Intuit for almost a year. Have not had any problems. Just get a stylus for your customers to use, so they don't have to use their finger. I've only had two people say they didn't want to give out their e-mail for a receipt.....they said they didn't need a receipt.
We have used Square for the over a year and love it. No one has balked at using it. Most think it is really neat.
Many of the new credit cards do not have the raised letter for the knuckle buster. They are strictly for swiping. This means the knuckle buster will soon got he way of.....(insert your favorite relic).
Love, love, love the Square. I still have my old fashioned knuckle buster just in case, but prefer the Square. Square is simple, no variable fees. With my original merchant processing service, seems like there was always some questionable fee on my statement. I only use them as a back up. Did have a Square related question: I haven't been able charge more than one item at a time. I end up having to swipe for each item. Any suggestions? Haven't been able to find this on the Square support page. If I had any criticism of Square, it would be the customer service. Had to search the internet for the support number. You can call for help, and leave a voicemail. Someone will return your call within 24 hours. The problem is you may not be at home when they do call. That's the only negative.
Love the Square! I've made a lot more sales with it, as I never had the other devices to accept credit payments before. All the customers so far think it's really cool - no complaints or worries about it. You might need to practice a bit to get the right swipe time and angle to make the reader work on the first swipe. I use it with my Galaxy tablet and my only problem with it is if you've had a lull it may take some time to wake up your tablet so that you can use the Square.
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