Like many, we have gone over to using Square for our credit card processing. Our merchant contract expired on May 20th so we took all the steps in advance to close it out without penalty. It amazed me that during several calls and emails not one person with the merchant service asked what we were using now instead or made any attempt to retain us. We "knock wood" never had any issues or a single charge back with them so it was not like they might be glad to see us go. I was wondering if these traditional merchant service providers are resigning themselves to losing customers.
we cancelled and i even wrote to the prez of the company explaining why - as well as our 'rep.' not a peep. not a peep., of course, when we were asking questions and having issues, there wasn't a peep either. used the square for the first time -- a virgin -- only problem is holding it straight enough to swipe.
Don't know about that area. We have had no problem to date. As a follow up to closing the old account, we were supposed to receive a box and return label to send the Nuruit back. Our account closed on the 20th, just got the box on the 29th and they want it back within 10 days of closing the account. Sent it right out, can't wait to see how this plays out, as it needs to get to the west coast and we are in FL.
Thanks for this discussion....has anyone had difficulty in using cellular/wifi credit card processing? There are a lot of options beyond using the"Square".
Especially interested in how signal strength is up in Breckenridge? (Is my anxiety showing about doing Breckenridge for the first time??)
I just started using Square as well and I couldn't be happier with it. I was holding out because of paying $1000, yes $1000 for the devices I was using now and couldn't waste that money. It was bought at least 5 yrs ago when all of these were so expensive. Then as I got my charge statements and looked at all the "new" fees, old fees, all the charges to us based on the type of card they were using - I couldn't take it anymore. I called and cancelled and they too did not ask a thing. I did ask if there were going to be anymore fees added and they said 'no' . Now that I'm reading these blogs I will make sure to ck that last statement! Thanks all!
Like all the other artists that had credit card accounts I too canceled mine. One thing that I did check was the experation, could not find it to save my soul. When I called them they said no problem, $250.00 later I lost it.... I called and called , preseverance paid off , a credit of $250.00 credited back to my account. Never did find out when the contract expired .
Just to clarify, Square is encrypted now. If you have one of the first original devices it may not be encrypted. Just contact them and another will be sent to you no charge. I did it just to have a spare.
When I called to close my merchant account I got an earful about the Square being not safe, not encrypted etc. And they were kind of rude about it - "I guess you don't care about the safety of your customers data" They offered an alternative solution that would cost me $100 for the device plus $10 - $15 month. I cancelled anyway.
They did ask me why I was closing my account, that I had for over 5 years. I told them I was switching to the Square. I had not used the merchant account in 3 months. They charged me for an additional month, because I didn't call on the right day, to close the account. I tried to complain ... leaving 3 messages for a supervisor. No one ever called me back. I paid thousands of dollars to the company, yet I could not get anyone to call me back.
It's not a recent thing. Years ago I cancelled an account I had when I had a retail store (not art related) and they never tried to retain me. I cancelled another account a couple of years ago (switched processors) and again no questions about why and no effort to retain my business. But try to cancel cable tv and they're all over you!!
You would think they'd fight harder, wouldn't you? But it's a really volatile market now. They may have concluded that the retention cost (which requires staffing, training, etc.) isn't worth the incremental gains.
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we cancelled and i even wrote to the prez of the company explaining why - as well as our 'rep.' not a peep. not a peep., of course, when we were asking questions and having issues, there wasn't a peep either. used the square for the first time -- a virgin -- only problem is holding it straight enough to swipe.
Thanks for this discussion....has anyone had difficulty in using cellular/wifi credit card processing? There are a lot of options beyond using the"Square".
Especially interested in how signal strength is up in Breckenridge? (Is my anxiety showing about doing Breckenridge for the first time??)
I just started using Square as well and I couldn't be happier with it. I was holding out because of paying $1000, yes $1000 for the devices I was using now and couldn't waste that money. It was bought at least 5 yrs ago when all of these were so expensive. Then as I got my charge statements and looked at all the "new" fees, old fees, all the charges to us based on the type of card they were using - I couldn't take it anymore. I called and cancelled and they too did not ask a thing. I did ask if there were going to be anymore fees added and they said 'no' . Now that I'm reading these blogs I will make sure to ck that last statement! Thanks all!
Like all the other artists that had credit card accounts I too canceled mine. One thing that I did check was the experation, could not find it to save my soul. When I called them they said no problem, $250.00 later I lost it.... I called and called , preseverance paid off , a credit of $250.00 credited back to my account. Never did find out when the contract expired .
Just to clarify, Square is encrypted now. If you have one of the first original devices it may not be encrypted. Just contact them and another will be sent to you no charge. I did it just to have a spare.
When I called to close my merchant account I got an earful about the Square being not safe, not encrypted etc. And they were kind of rude about it - "I guess you don't care about the safety of your customers data" They offered an alternative solution that would cost me $100 for the device plus $10 - $15 month. I cancelled anyway.
They did ask me why I was closing my account, that I had for over 5 years. I told them I was switching to the Square. I had not used the merchant account in 3 months. They charged me for an additional month, because I didn't call on the right day, to close the account. I tried to complain ... leaving 3 messages for a supervisor. No one ever called me back. I paid thousands of dollars to the company, yet I could not get anyone to call me back.
It's not a recent thing. Years ago I cancelled an account I had when I had a retail store (not art related) and they never tried to retain me. I cancelled another account a couple of years ago (switched processors) and again no questions about why and no effort to retain my business. But try to cancel cable tv and they're all over you!!
You would think they'd fight harder, wouldn't you? But it's a really volatile market now. They may have concluded that the retention cost (which requires staffing, training, etc.) isn't worth the incremental gains.
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