Hey Square users. Maybe I'm the only unlit bulb out here, but I didn't realize that if you use Square to invoice your customer you are charged the same 2.75% rate as the "card present" rate. This is good to know for those of us who take orders over the phone. I tried it this morning and it worked flawlessly.
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Using Square Invoice, do not ship till the customer pays the invoice, duh.
I have a question. I was having difficulty getting a charge thru for my first customer and finally got it thru. When I checked later, It was charged three times!~!!! I want to refund the money, but don't know how to contact the customer since square doesn't store any information. Does anyone know who I can find the information?
Go to dashboard with Square and find the charges. Then you can fix this. By the way, I do not use Square yet but have been learning all about. They are actually easy to call and speak with a human. 866-371-3453 However, you will need to log into your Square account, hit settings, choose "Dashboard" then hit Contact and Call and you will be given a case type number that you will enter when you call. Then a human, in fact a very helpful human will talk to you and teach you everything you need to do. Dave
Thank you dave. I feel better now that I have a pone number to reach them. I found the instructions, finally. And I did not need their information, it is apparently embedded in their sale information even though I cannot see it. Click on the individual sale and one can make either an full or partial refund and send. Once I get to know the navigational abilities better, this will not be a difficult thing. Like Megan said, I am surprised it went thru the first two times because she did not sign for them and I am certain that the total I had her sign for was the original $55.00 plus tax not the $165+ that came up later. I really thought I needed her information to make a refund, but Square does that for you. They really do make life easier once we get the hang of things.
Sorry about the typos. It has been a long weekend. LOL
You should be able to refund right from Square. Go to the activity page and click on the ones you want to refund.
I can, but I have no email or charge number to refund to. Am I missing something somewhere?
Jeanne - I'm really surprised that it went through 3 times without a signature. I've had to swipe multiple times if the card isn't reading correctly, but it has never charged. I charged someone the incorrect amount earlier this year and in order to do a refund, I had to have the person's credit card number and exp. date. The customer contacted me, so I was able to take care of it quickly.
It is a good feature. I used it recently to collect a remaining balance on a commission piece I created. Worked flawlessly.
Yes, I got my email the other day, telling me that. Good to know that it worked for you!
I'm new to square and thought i would just run cards from phone orders through manually- I'm assuming this is different?
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