I'm hoping you guys can give me some advice about how to handle this.
I was using the PayPal Here card swiper & after all kinds of bad luck using PayPal in General, I switched and started using Square instead.
I found out today that my PayPal account (that I stopped using mid May) has a negative balance. (PayPal didn't even inform me). I called PayPal to find out what on earth was going on and was told that I had a dispute from a charge back in May (the last show I used PayPal at) and it was charged back. They couldn't give me any of the information about the transaction other than the date & the ladies name. Well how crazy is that? They can't even tell me what the summary of the transaction was, just the total.
After pouring through my paperwork, lucky for me I was able to find the ladies email and her address that she had written down in my guestbook. I also remember the item because it was the last sale of the day & she kept me there for over an hour after the show had ended the last day.
I hate to think that despite everything she doesn't get the artwork plus the money both. This was one of my bigger ticket pieces.
My question is this, how do I handle this? How do I send a nice email to this lady? If the email goes unanswered then what do I do? I've never had to deal with this before & have no clue how to proceed. I was hoping you all could help.
I found the email from PayPal about the transaction, I can't blame the lady for disputing the charge, it doesn't even mention what it's for or give my business information. I can honestly say that I hate PayPal & will never do business through them or with them ever again.
Thanks for the help,
Mel
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Sorry this happened. If you go into the paypal settings online there is a place where you can define how you want a transaction to show up on a persons credit card. They do have a process of emails they send out, is it possible they went into your spam box? Is the email on your account in the settings the right one?
Surely the lady will make it right when you explain it to her and she checks and see that you have still not been paid. We disputed a weird charge we didn't remember with a name that made no sense and then immediately rescinded the dispute as soon as we figured out who it was.
The lady apparently lodged the dispute through her credit card of which they refunded her the money. PayPal never sent me anything about it. When I learned today of my negative balance I called PayPal & the lady there asked me if PayPal had sent me anything about it and I told her no, I hadn't received anything from anybody informing me about it.
I bought something off of eBay & went to pay for it through PayPal and that's when I discovered I had a negative balance.
I just don't understand why I had never been informed and then what I can do about it.
If I have made a dispute on my credit card, they usually have contacted the seller to ask for proof of purchase. Not sure however with the credit card AND paypal however.
There is a time limit to disputes. If you don't answer it, it will automatically go through.
When she lodged the dispute she should told Paypal she tried to contact you and you were unwilling to do something about it. You should have received notification from Paypal at the time of the dispute being lodged which you have to answer.
If it is past the dispute resolution date I don't think Paypal will do anything about it. You could try and contact her and negotiate further with her directly and at least retrieve the artwork since she has been refunded.
Replies
Sorry this happened. If you go into the paypal settings online there is a place where you can define how you want a transaction to show up on a persons credit card. They do have a process of emails they send out, is it possible they went into your spam box? Is the email on your account in the settings the right one?
Surely the lady will make it right when you explain it to her and she checks and see that you have still not been paid. We disputed a weird charge we didn't remember with a name that made no sense and then immediately rescinded the dispute as soon as we figured out who it was.
I bought something off of eBay & went to pay for it through PayPal and that's when I discovered I had a negative balance.
I just don't understand why I had never been informed and then what I can do about it.
If I have made a dispute on my credit card, they usually have contacted the seller to ask for proof of purchase. Not sure however with the credit card AND paypal however.
There is a time limit to disputes. If you don't answer it, it will automatically go through.
When she lodged the dispute she should told Paypal she tried to contact you and you were unwilling to do something about it. You should have received notification from Paypal at the time of the dispute being lodged which you have to answer.
If it is past the dispute resolution date I don't think Paypal will do anything about it. You could try and contact her and negotiate further with her directly and at least retrieve the artwork since she has been refunded.