This happnened to an artist friend of mine and I offerred to submit this occurance for advice from the artists on this forum.........
A customer purchases 100.00 worth of art and the transaction is completed via a credit card. Customer is pleased with the art.
About two weeks later the artist receives notification from the credit card company that the customer is unhappy with the purchase. The credit company promptly debits the 100.00 purchase from the artist's account, without requiring that the artwork be returned to the artist.
Is this a common occurance? Does the credit card company have the right to conduct business in this manner? Does the artist have a course of action?
I am submitting that there was nothing wrong with the art, and the buyer, for whatever reason, had buyers remorse.
Thanks in advance for any advice you may give.
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sounds like a chargeback - the customer is saying they don't recollect purchasing from whomever they saw on their CC statement (name doesn't ring a bell, and/or they look at the address which is out of state) or in my case it was charged twice. In that case,you have so many days to produce the CC receipt with their signature to prove that indeed they purchased from you.
I'm not 100% but I always thought if there was a problem (not buyers remorse) eg. the item arrives broken/different to what ordered/never arrives or was not ordered at all, then they can go to the cc company with this reason and the cc company will temporarily deduct it from the seller's account while it is investigated. If found to be a valid reason it becomes permanent and the person gets their $ back. If not valid, the seller gets their $ back.
I would think that you would be contacted by the cc company and can put your case forward. i.e. the purchaser bought in person, took the art with them in good condition. Therefore there is no valid reason to return it apart from buyers remorse which is basically just bad luck.
Some countries/states have return conditions that have to be adhered to though - eg. if an item is faulty it can be returned for a refund within 30 days etc.
The only chargeback I ever had, the credit card company (Squareup) didn't say why there was a chargeback. After having gotten the money from the credit card company, they took it back. I had to provide all the information I had about the purchase (date, time, place, what was purchased) and eventually (5 or 6 weeks later), i got my money back. I had swiped the card and it was approved on the spot, so that wasn't the issue. When I got my money back I asked what was the issue but didn't get a response. Got my money, though, so that's all that really matters to me.
So, does your friend really know the reason for the chargeback?
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I'm not 100% but I always thought if there was a problem (not buyers remorse) eg. the item arrives broken/different to what ordered/never arrives or was not ordered at all, then they can go to the cc company with this reason and the cc company will temporarily deduct it from the seller's account while it is investigated. If found to be a valid reason it becomes permanent and the person gets their $ back. If not valid, the seller gets their $ back.
I would think that you would be contacted by the cc company and can put your case forward. i.e. the purchaser bought in person, took the art with them in good condition. Therefore there is no valid reason to return it apart from buyers remorse which is basically just bad luck.
Some countries/states have return conditions that have to be adhered to though - eg. if an item is faulty it can be returned for a refund within 30 days etc.
The only chargeback I ever had, the credit card company (Squareup) didn't say why there was a chargeback. After having gotten the money from the credit card company, they took it back. I had to provide all the information I had about the purchase (date, time, place, what was purchased) and eventually (5 or 6 weeks later), i got my money back. I had swiped the card and it was approved on the spot, so that wasn't the issue. When I got my money back I asked what was the issue but didn't get a response. Got my money, though, so that's all that really matters to me.
So, does your friend really know the reason for the chargeback?